Terms & Conditions

1. About Ohksha Foods

Ohksha Foods India LLP is a technology-enabled food services company providing cafeteria management, corporate food services, food ordering, digital cafeteria solutions, meal management and related services to organizations, employees and other authorized users.

Our Services may include corporate meals, subsidized meals, cash-and-carry meals, cafeteria management, tuck shop services, customized menu planning, event and bulk food services, digital ordering, online payments, feedback management and cafeteria analytics.

2. Eligibility

By using our website or Services, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided by you is accurate and complete.
• You will use the website and Services only for lawful purposes.
• You will comply with these Terms and all applicable laws and regulations.

Where Services are provided through an employer or corporate client, access to certain features may be subject to the policies and eligibility criteria established by that organization.

3. Website use

You may use our website for legitimate purposes, including:

• Learning about our products and services.
• Contacting us for business or cafeteria requirements.
• Requesting information, consultations or proposals.
• Accessing information made available through our digital platforms.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to our systems or accounts.
• Interfere with the operation or security of the website.
• Upload malicious software, viruses or harmful code.
• Copy, reproduce or commercially exploit website content without our written permission.
• Use automated systems to collect or extract website content without authorization.

4. Cafeteria and food services

The availability of food items, menus, meal programs and cafeteria services may vary by client location and operating requirements.

Ohksha Foods may modify menus, food items, operating hours, prices or availability where reasonably necessary due to factors including:

• Ingredient availability.
• Seasonal availability.
• Operational requirements.
• Client requirements.
• Food safety considerations.
• Supplier or vendor availability.
• Unforeseen circumstances.

Where applicable, the menu displayed through the digital platform represents the intended availability and may be subject to change.

5. Food ordering

Where online food ordering is enabled, users may place orders through the applicable digital platform.

Users are responsible for reviewing their order details before confirming an order.

Once an order has been confirmed, cancellation or modification may be subject to the applicable cafeteria's policies and operational limitations.

Ohksha Foods reserves the right to reject or cancel an order where necessary due to food availability, technical issues, operational constraints, payment issues or other legitimate reasons.

6. Payments

Where applicable, users may make payments through the online payment methods supported by the platform.

Users agree to provide accurate payment and transaction information.

Prices displayed on the platform may vary depending on the cafeteria, client policy, meal category, applicable subsidy or other applicable commercial terms.

Where a company-paid or subsidized meal program is available, the applicable eligibility, limits and subsidy structure may be determined by the relevant corporate client.

Any applicable taxes, charges or fees will be communicated through the relevant transaction or service arrangement.

7. Company-paid and subsidized meals

Company-paid and subsidized meals are subject to the rules and eligibility criteria established by the relevant corporate client.

Ohksha Foods may record and process meal consumption information for operational management, reconciliation, reporting and billing purposes.

Employees should not attempt to misuse, duplicate, transfer or fraudulently claim meal benefits.

Any misuse may result in suspension or restriction of access to applicable meal benefits, subject to the policies of the relevant organization.

8. Cash & carry services

Where cash-and-carry services are available, users may purchase food items using the payment methods supported by the cafeteria or digital platform.

Cash-and-carry purchases are subject to item availability, applicable prices and cafeteria operating hours.

9. User accounts

Certain Services may require users to create or access an account.

Users are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their account.

Users must promptly notify us or the relevant administrator if they believe their account has been accessed without authorization.

We reserve the right to suspend or restrict accounts where we reasonably believe that an account is being misused or these Terms are being violated.

10. Food feedback and user content

Our digital platforms may allow users to submit ratings, reviews, comments, suggestions or other feedback relating to food and cafeteria services (“User Content”).

By submitting User Content, you confirm that:

• The information provided is genuine and based on your experience.
• It does not contain unlawful, defamatory, abusive or misleading material.
• It does not infringe another person's intellectual property or privacy rights.

We may use feedback and aggregated information to monitor service quality, understand user preferences and improve our Services.

We reserve the right to remove content that violates applicable laws or these Terms.

11. Cafeteria performance and analytics

Our digital solutions may generate information relating to cafeteria usage and performance, including meal consumption, transaction activity, food feedback and other operational information.

Such information may be made available to authorized representatives of the relevant corporate client for legitimate purposes such as cafeteria management, service monitoring, reconciliation, reporting and billing.

The collection and processing of personal information is subject to our Privacy Policy and applicable law.

12. Third-party vendors and service partners

Ohksha Foods may work with food vendors, kitchen operators, service providers, payment providers, technology partners and other third parties in delivering its Services.

Where third parties are involved, the relevant services may also be subject to their applicable terms, policies and operating conditions.

Ohksha Foods will take reasonable steps to manage its service ecosystem; however, the availability and performance of third-party services may depend on circumstances outside our direct control.

13. Food allergies and dietary requirements

Users should inform the relevant cafeteria or service team about known food allergies, dietary restrictions or specific food requirements before consuming food where such communication channels are available.

Although reasonable precautions may be taken, food may be prepared in environments where various ingredients are handled.

Ohksha Foods does not guarantee that food will be completely free from any particular allergen unless expressly confirmed in writing for a specific service.

14. Intellectual property

All content available on the website, including but not limited to:

• Logos
• Brand names
• Text
• Graphics
• Images
• Videos
• Designs
• Software
• Website layout
• Content and materials

is owned by or licensed to Ohksha Foods, unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit or commercially exploit our intellectual property without prior written permission.

15. Third-party links

Our website or digital platforms may contain links to third-party websites, applications or services.

These links are provided for convenience. Ohksha Foods does not control or necessarily endorse third-party websites and is not responsible for their content, availability, security or privacy practices.

Users should review the applicable terms and privacy policies of third-party services before using them.

16. Service availability

We aim to maintain reliable access to our website and Services. However, uninterrupted availability cannot be guaranteed.

Services may occasionally be unavailable or interrupted due to:

• Maintenance.
• Technical issues.
• Internet or network failures.
• Payment gateway issues.
• Third-party service interruptions.
• Security incidents.
• Force majeure events.
• Other circumstances beyond our reasonable control.

17. Disclaimer

The information provided on our website is intended for general informational purposes.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all website content will always be complete, accurate, current or error-free.

Food menus, prices, availability, services and other operational information may change from time to time.

18. Limitation of liability

To the maximum extent permitted by applicable law, Ohksha Foods shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of or inability to use our website or Services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Any liability relating to a specific corporate service arrangement, food service agreement or commercial contract shall be governed by the terms agreed between the relevant parties.

19. Indemnification

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Ohksha Foods, its partners, employees, representatives and service providers from claims, losses, liabilities, damages and expenses arising from:

• Your misuse of the website or Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of third-party rights.
• Information or User Content submitted by you.

20. Privacy

Your use of our website and Services may involve the collection and processing of certain information.

Our handling of personal information is governed by our Privacy Policy, which should be read together with these Terms.

By using applicable Services, you acknowledge that information may be collected and processed as described in the Privacy Policy and in accordance with applicable law.

21. Changes to these terms

Ohksha Foods may update these Terms from time to time to reflect changes in our Services, technology, business practices or applicable legal requirements.

The updated Terms will be published on this website with the revised “Last Updated” date.

Your continued use of the website or Services after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Termination or suspension

We may suspend or terminate access to certain Services where reasonably necessary, including where:

• These Terms have been violated.
• There is suspected fraudulent or unauthorized activity.
• Required payments have not been completed.
• Continued access creates a security or operational risk.
• Access is discontinued by the relevant corporate client.

Termination or suspension will not affect rights or obligations that accrued before termination.

23. Governing law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts having appropriate jurisdiction in Gurgaon, Haryana, India, shall have jurisdiction over disputes arising from these Terms.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue to remain in full force and effect.

25. Entire agreement

These Terms, together with our Privacy Policy and any other policies or specific commercial agreements applicable to particular Services, constitute the agreement governing your use of the website and applicable Services.

Where a separately executed agreement exists between Ohksha Foods and a corporate client, the terms of that agreement will govern the relevant commercial relationship to the extent of any inconsistency.

26. Contact us

If you have any questions regarding these Terms & Conditions, please contact us: